Answers to your most common questions.

 

1.   Do you have any suggestions that will help prolong the life of my new mattress?

 

Using a mattress pad or protective cover will help avoid stains, which are not covered by the warranty.  Rotate your mattress, head to foot periodically, to promote even wear.  Always, use a good quality bed frame (see warranty card for queen and king size diagrams).  To eliminate bends in the border wiring that surrounds the mattress, avoid sitting or standing on the edge of your mattress or box-spring. Your warranty does not cover bent border wiring.

 

2.   Will I get body impressions in my mattress? What can I do about them?

 

In today's mattresses, state-of-the art foams and fibers conform to the shape of your body to relieve pressure points and provide a more restful night's sleep. If you sleep in the same spot night after night, the fibers and foams will naturally conform to the shape of your body. You can reduce this by occasionally rotating your mattress from end-to-end or top-to-bottom.

 

3.   How should my new mattress and foundation be supported?

 

A center support system of some type MUST be used with ALL queen and king size sets.  If you are using a bed frame it must have at least 5 legs for a queen or 6 legs for a king.  If you are using a headboard and footboard, we suggest installing a minimum of 5 cross slats, 3 of which are concentrated in the center third with a center leg.  A wooden 2 x 4 will do nicely for the center leg.  It must reach from the floor to the bottom of the center slat.

 

4.   Why does my new mattress have an odor?

 

Mattresses are made from a combination of many different materials that may include steel, various types of fabric, manmade and natural foams, and fibers.  Many of the above materials can have a “new” smell or odor when first exposed to the air.  New mattresses are sealed and packaged in strong plastic bags immediately after being manufactured and just like a new car has a smell.  After a few days this smell will dissipate. 

 

5.   How do I handle a warranty claim?

 

All bedding warranties are provided from the manufacturer.  We suggest that you take a minute to review your warranty card that came with your bedding.  Transportation cost must be paid by the customer on all warranty exchanges.  Soiled, stained, or damaged bedding will not be exchanged.  Should you feel you have a defective product please contact the store you purchased your bedding from and we will assist you in filling your claim with the manufacture.